Reference

How win404 Handles Your Personal Information

When you open an account with win404, you share information with us — and we take that seriously. This page explains what we collect, why we collect it, how it stays protected, and what you can do if you want to review or update…

Account data protectionWallet info: DANA, OVO, GoPayCookie controlsData access requestsIndonesia-eligible accounts
win404 How win404 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to review what we hold, correct something, or ask us to delete your account data, our support team handles privacy requests directly. Reach us through the live chat inside your account, by email, or through our social messaging channel. We aim to respond to all data requests within a reasonable timeframe and will confirm receipt as soon as your message arrives.

Live Chat Open your account dashboard and tap the chat icon. Our support team receives privacy requests through the same channel as account help.
Email Support Send your data request or privacy question by email. Include your registered account name so we can locate your record without delay.
Messaging Channel We also receive privacy-related messages through our social messaging contact. Responses follow the same process as email submissions.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a combination of technical and procedural measures to keep your account information secure. Encryption is applied to data in transit and at rest. Access to personal records is restricted to authorised staff only. Here is a breakdown of the four key areas that cover how we manage your data.

Cookies and Tracking

We use cookies to keep your session active, remember your wallet preference between DANA, OVO and GoPay, and measure page performance. You can adjust cookie settings through your browser at any time.

Account Security

Every login is verified through a one-time code sent to your registered contact. Suspicious login attempts trigger an automatic account flag for review before access is allowed.

Data Retention

We keep your data for as long as your account is active and for a period after closure, as required by applicable regulations. Once the retention window closes, records are deleted from our systems.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of your records, or request deletion. Submit through live chat or email and we will confirm the outcome in writing.

What You Asked About Our Privacy Policy

These are the questions we hear most often about how win404 handles account data, wallet records and your rights as someone with an active account on our platform.

We collect your name, email, date of birth and contact number at registration. If you deposit via DANA, OVO or GoPay, we log the transaction reference, not your wallet credentials or PIN.

We share data only with payment processors and identity-verification partners where a transaction or regulatory requirement makes it necessary. We do not sell your data to advertisers or unrelated third parties.

Send a data access request through live chat or email with your registered account name. We will compile your records and share them with you through the same channel.

Yes. Submit a deletion request via live chat or email. We will process it in line with applicable regulations, which may require us to retain certain transaction records for a set period before full deletion.

Cookies keep your session running, remember your chosen payment method between DANA, OVO and GoPay, and help us understand how the platform performs. Browser settings let you control or disable cookies at any time.

Yes. Data is encrypted in transit whether you access your account from a desktop or mobile browser. Each login also requires a one-time verification code before your session opens.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.