What Our Terms Actually Cover
When you open an account with us, you agree to the conditions that govern how that account works — from how we verify your identity to how wallet transactions are processed. Deposits and withdrawals through DANA, OVO, and GoPay are subject to both our internal transaction
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rules and the terms of those payment providers. We don't override their policies; we work within them. Account eligibility is determined by your location and whether access is permitted under applicable local law. If you're in Jakarta or Surabaya and our service is available in your
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region, you can proceed — but it is your responsibility to confirm that using this platform is lawful where you are. We do not accept registrations from regions where access is restricted. Our terms also cover how we handle disputes — if a transaction through OVO
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or GoPay is flagged, we follow a defined review process before any action is taken on your account. We retain the right to suspend access if terms are breached, and we'll notify you through the contact channel on file. You can request a copy of your
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account data or a review of any decision by writing to our support team. These terms may be updated periodically; when they are, the revised version goes live on this page and we'll flag the change date at the top.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.